How To Start Your Career as a Restaurant Server

Serving tables is about more than just taking orders; it's about creating memorable dining experiences, anticipating the needs of guests, and ensuring that each customer leaves satisfied and eager to return. Being a server also offers flexible hours, good pay, and the chance to interact with people. So, how do you break into this exciting industry? From age requirements and training to interview tips and resume building, this comprehensive guide will answer all your questions about starting a career as a server.

Minimum Age to Start Waiting Tables

The minimum age to become a server varies depending on your location and the type of establishment. In most states, you can legally serve food at 16, though some restrictions may apply. For instance, you might be prohibited from serving alcohol until you're 18 or 21. It's always best to check your state's labor laws for specific regulations.

Can You Become a Waiter/Waitress with No Experience?

Absolutely! The beauty of the restaurant industry is that it offers ample opportunities for entry-level positions. Many restaurants are willing to train servers from scratch, especially in casual dining environments. Highlight your transferable skills, such as customer service experience from previous jobs (retail, hospitality), teamwork abilities developed through sports or clubs, and a positive attitude. Even if you haven't waited tables before, your eagerness to learn and strong work ethic can go a long way.

Education Requirements

Formal education isn't typically required for most server positions. Some restaurants might prefer a high school diploma or GED, but this isn't always a dealbreaker. However, some certifications can make you a more attractive candidate, especially for fine dining establishments.

What Qualifications Do You Need to Serve Tables?

While formal education may not be a prerequisite, there are essential qualities that successful servers possess:

• Customer Service Skills: This is the heart of the job. You'll need to be friendly, approachable, and patient when dealing with a wide range of personalities.
• Communication Skills: Excellent verbal and written communication are crucial for taking orders accurately, explaining menu items, and resolving any customer concerns.
• Teamwork: Restaurants operate like well-oiled machines. You'll be working alongside cooks, bussers, and other servers to ensure a smooth dining experience. The ability to collaborate effectively is essential.
• Time Management Skills: Juggling multiple tables, managing side work, and keeping track of orders requires excellent time management.

What Kind of Training Do Restaurant Servers Get?

Most restaurants provide on-the-job training for new servers. This training typically covers:

• Menu Knowledge: You'll learn about every item on the menu, including ingredients, preparation methods, and popular combinations.
• Restaurant Policies and Procedures: You'll be trained on the restaurant's specific policies for handling customer interactions, taking orders, handling payments, and resolving complaints.
• POS System Training: Most restaurants utilize Point-of-Sale systems for processing orders and payments. You'll need to learn how to navigate the system efficiently.
• Food Safety and Sanitation: This is crucial for ensuring the health and safety of your customers. You'll be trained on proper food handling procedures, hygiene practices, and maintaining a clean work environment.

What Kind of Certifications Do Restaurant Servers Need?

While not always mandatory, some restaurants might require servers to obtain a food handler's certification. This certification demonstrates your knowledge of safe food handling practices to prevent foodborne illnesses. Businesses that serve alcohol might also require alcohol safety training. Popular alcohol safety training programs such as those offered by TIPS may give you an edge in the hiring process. TIPS training covers topics such as recognizing signs of intoxication, preventing underage drinking, and legal responsibilities associated with serving alcohol. Additionally, maintaining up-to-date certifications shows potential employers that you are committed to providing a safe and responsible dining experience for customers.

Crafting Your Resume

Even with no formal serving experience, you can create a compelling resume that highlights your transferable skills. Here are some tips:

• Focus on Relevant Skills: Tailor your resume to the specific requirements of the position. Highlight skills like customer service, communication, teamwork, and time management.
• Quantify Your Achievements: Did you receive customer service awards in previous jobs? Quantify your accomplishments with numbers wherever possible.
• Action Verbs: Use strong action verbs to describe your past experiences. For example, instead of "responsible for cleaning tables," write "maintained a clean and organized dining area for efficient customer service."
• Include Relevant Training: If you've completed any food or alcohol safety certifications or customer service training, include them in your resume.

Interview Tips: Landing Your First Serving Job

The interview is your chance to make a positive first impression and showcase your potential as a valuable asset to the restaurant team. Here are some tips to help you shine:

• Research the Restaurant: Before the interview, take some time to research the restaurant. Learn about their menu, target audience, and overall vibe. This demonstrates your genuine interest in the position.
• Prepare for Common Questions: Anticipate some common server interview questions and prepare your answers beforehand. Questions might include: "Tell me about a time you provided excellent customer service," "How do you handle difficult customers?" or "Why do you want to work at our restaurant?" Practice your responses to articulate your skills and enthusiasm.
• Practice Makes Perfect: Consider conducting mock interviews with a friend or family member. This helps you practice your responses, manage interview anxiety, and feel more confident during the actual interview.
• Ask Questions: Prepare a few thoughtful questions for the interviewer about the position, the restaurant's culture, or opportunities for growth.

Get Trained With TIPS

While the tips above can help you land your first serving job, remember, responsible service is key.  Investing in an online alcohol safety training course like TIPS demonstrates your proactive approach and commitment to creating a safe and enjoyable experience for all your guests. This valuable certification not only enhances your resume but also empowers you to recognize signs of intoxication, handle difficult customer situations involving alcohol, and ultimately prevent alcohol-related incidents. So, take the first step towards your restaurant service career journey and enroll today!