Posted on: October 5, 2023

TIPS Alcohol Training Improves Customer Service for On-Premise Establishments

In the fiercely competitive market of on-premise establishments, providing exceptional customer service is crucial for success. Every aspect of the business should be geared towards delivering a superior customer experience, from the quality of food and drinks to the level of hospitality provided. To stand apart from the competition, invest in top-quality, industry-recognized training programs like TIPS.

TIPS, the industry leader in alcohol training, has been offering comprehensive training programs for over four decades. Their training teaches servers and bartenders how to serve alcohol responsibly and safely while providing excellent customer service.

TIPS training can improve customer service in on-premise establishments in various ways:

  • Better Communication Skills
    TIPS training emphasizes the importance of effective communication skills when serving alcohol. Servers and bartenders learn how to identify customers' needs and preferences and how to interact with them in a friendly and professional manner. This improves customer service by creating a more personalized experience for each customer.
  • Enhanced Problem-Solving Abilities
    TIPS training teaches servers and bartenders how to handle difficult situations that may arise when serving alcohol. This includes dealing with customers who are already intoxicated or underaged, preventing fights and arguments, and managing rowdy behavior. By equipping servers and bartenders with these problem-solving skills, they can handle situations with ease, ensuring customer satisfaction.
  • Better Knowledge of the Menu
    TIPS training provides servers and bartenders with knowledge about the establishment's food and beverage offerings, enabling them to answer customer queries and offer personalized recommendations based on their preferences. This can significantly enhance the customer service experience, as customers appreciate being served by knowledgeable and attentive staff.
  • Increased Responsiveness
    One of the most significant benefits of TIPS training is that it helps servers and bartenders to be more responsive to customers' needs. They learn how to anticipate customers' needs and proactively address them, such as refilling drinks before the customer has to ask or offering to take orders before customers have to flag them down. This improves the customer experience and creates a more welcoming and attentive environment.
  • Reduced Liability
    TIPS training is designed to minimize the risks associated with serving alcohol. Servers and bartenders learn how to identify customers who are already intoxicated and how to prevent over-serving. By doing so, they reduce the likelihood of accidents, fights, or other incidents that could result in liability issues for the establishment. By providing a safer environment, customers are more likely to enjoy their experience and return.
  • Enhanced Professionalism
    TIPS training emphasizes the importance of professionalism when serving alcohol. Servers and bartenders learn how to present themselves in a professional manner, which enhances the overall customer service experience. This includes dressing appropriately, speaking clearly and politely, and displaying a positive attitude. Customers are more likely to feel valued and appreciated when they are served by professionals who take their job seriously.

By enrolling staff in TIPS alcohol training, on-premise establishments can equip their team with effective communication skills, problem-solving abilities, and a better understanding of the menu, enhancing the overall customer experience. Additionally, increased responsiveness, reduced liability, and enhanced professionalism further improve customer satisfaction and promote loyalty.

To invest in your establishment's customer service, you can purchase Pre-Paid Passports for your team, enroll an employee in the Train-the-Trainer program, or request a local trainer to come to your establishment. By equipping your team with the necessary skills and knowledge, you can improve the overall customer experience, increase revenue, and reduce liability risks.

Don't wait; act today to enhance your establishment's success with TIPS alcohol training.