Debunking the Top 10 Common Excuses that Business Owners Don’t Think They Need TIPS Certification for Their Staff
Many owners and managers have raised objections to the idea of certifying their employees in TIPS Alcohol Training. Despite the lack of merit in these excuses, the top 10 are worth sharing.
- "I don't need TIPS. My staff consists of seasoned veterans in the hospitality industry, and they already know all there is to know about responsible service."
While it's true that experienced staff may know a lot about responsible service, certified TIPS participants often walk away with at least one new skill or piece of information. TIPS training provides a standardized, evidence-based approach to responsible alcohol service that helps ensure all staff members are on the same page.
- "Alcohol accounts for less than 10% of my establishment's overall sales. TIPS training isn't necessary."
Even if your establishment has limited alcohol sales or a BYOB policy, TIPS training is still crucial. Staff members may lack experience in handling difficult alcohol-related situations and may not know alcohol laws and regulations. TIPS training can help ensure that staff members are prepared to handle any situation that may arise, regardless of the amount of alcohol being served.
- "We have our own in-house alcohol server training."
While it may seem easier to create an in-house training program, TIPS training has been found to be a proven and trustworthy option by businesses, communities, and universities. In-house programs may not hold up in court or be approved by state agencies, and they may not be as effective as TIPS training.
- "My town, county, city, or state doesn't require alcohol server training."
While more and more jurisdictions are mandating alcohol server training, most still do not. However, establishments are expected to make reasonable efforts to prevent intoxication, underage sales, and drunk driving. TIPS training can help establishments protect their assets and demonstrate their commitment to being part of the solution. In addition, TIPS training can result in insurance premium discounts, improved customer service, and reduced penalties.
- "My establishment uses a different alcohol server training program."
While there are national competitors to TIPS, none of them are able to provide the support, service, and effective programs that TIPS offers. In most cases, establishments using other programs are either using a fly-by-night online provider or a local liquor law course, neither of which should be confused with quality training.
- "It isn't my responsibility if an individual is intoxicated in my establishment. People need to be responsible for themselves."
Believe it or not, some establishments still believe this. However, establishments are responsible for making reasonable efforts to prevent intoxication, underage sales, and drunk driving. TIPS training can help establishments fulfill their responsibility and protect themselves from liability.
- "I already use TIPS (when, in fact, you DO NOT use TIPS)."
TIPS keeps permanent records of all certification credentials, so establishments can't get away with saying they use the program when they don't. If an establishment claims to use TIPS but doesn't have certification credentials, they're putting themselves at risk.
- "I've never been sued, nor do I have any violations. I will use TIPS only if I get into trouble."
Many establishments only seek TIPS training as a reaction to a recent violation or court order. However, by that point, it may already be too late. TIPS training can help prevent violations and court orders from occurring in the first place.
- "I plan to get my staff certified soon."
While good intentions are great, there's no time like the present to get staff certified in TIPS. Underage compliance checks and difficult refusal situations can occur at any time, and staff members need to be prepared.
- "I don’t have the time or money to get my staff certified in the TIPS program.”
Claiming that there is not enough time or money to get staff certified in the TIPS program is not a valid reason for neglecting the responsibility of protecting the community and the establishment. It is crucial to invest in responsible alcohol service to avoid facing legal consequences such as closure or suspension of liquor licenses due to illegal alcohol sales or service. In case of financial constraints, there are options to seek assistance from local alcohol wholesalers, community prevention groups, or police departments. These entities often have access to resources that can help establishments with funding for TIPS training.
There are many more reasons why some establishments fail to certify their employees in TIPS. It’s important to note that neglecting the responsibility of responsible alcohol service can lead to serious consequences.
Discover how our programs can enhance your business.