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eTIPS On Premise 3.0

The On Premise program is an online program designed for servers at restaurants, bars, hotels, or any establishment where alcohol is consumed on the premises. Employees learn strategies for serving alcohol responsibly while providing the best possible customer service.

Language: English
Registration Fee: $40.00
Estimated time to complete: 3-4 hours
Provider: Health Communications, Inc.
Contact: Sales Department
Restaurants, bars, nightclubs and hotels are great places for people to socialize and have a good time. Unfortunately, that good time sometimes gets out of hand. Servers must be able to deal with these problem behaviors and the challenges associated with underage drinking and drunk driving. Establishments know they need their staff trained, but can't find the time or location to train them. eTIPS On Premise is an online certification program for on premise establishments. It is a self-paced, web-based program designed for servers at restaurants, bars, hotels or any other establishment where alcohol is consumed on the premises. Employees learn strategies for serving alcohol responsibly while providing the best possible customer service. Close
Restaurants, bars, nightclubs, resorts, hotels and other establishments where alcohol is consumed on the premises. Close
eTIPS On Premise allows waiters, waitresses, and bartenders to receive the training they need to prevent the misuse of alcohol. In addition, eTIPS training allows servers of alcohol to take the course when it is convenient for them. eTIPS trained servers learn to recognize the signs of intoxication and how to effectively intervene when a situation gets out of control. Through thought-provoking video clips, eTIPS challenges servers to evaluate and re-evaluate the way they manage their customers. The flexibility of eTIPS makes it an ideal solution for servers with busy schedules. Close
There are no prerequisites to take the course. However, this course is designed for owners, managers, bar staff, wait staff, human resources, front desk personnel, safety and security, valet, and any other employee of an establishment that serves alcohol on the premises. Close
The course requires up to 3 hours of your time. The course does allow you to log-off and resume at a later time. However, the exam at the end of the course must be completed in one session.
  • A color display with at least 1024 x 768 pixels
  • Audio for use in viewing videos
  • At least a 56K Internet connection, much faster preferred
  • An HTML5 compliant browser - preferably scoring at least 290 or better on the test at https://html5test.com/. Internet Explorer 9.0 is adequate for Windows users, but a more recent version is preferable.
Close
eTIPS is an online program designed to teach participants to prevent intoxication, drunk driving and underage drinking among the people to whom they sell or serve alcohol. This program addresses concerns specific to restaurants, hotels, bars, nightclubs and other on-premise liquor license holders.

The topics covered in the program include:

Legal Information

Presents the legal responsibilities for servers of alcohol, explains the types of illegal sales, and provides extensive information about checking IDs and documenting incidents.

Assess Your Guest: Legal

Allows the user to apply the legal information to real-life scenarios through practical application exercises using short video scenes.

Alcohol Information

Describes how alcohol affects people, signs of intoxication to look for, and relevant information about alcohol that the server can use to serve more responsibly.

Assess Your Guest: Alcohol

Allows the user to apply the alcohol information to real-life scenarios through practical application exercises using short video scenes.

Intervention Information

Gives the user numerous guidelines for providing customer-friendly, responsible alcohol service. Frames the server's role in a three-step, easy-to-follow model.

Decide and Implement

Allows the user to apply the intervention information to real-life scenarios through practical application exercises using short video scenes.

Certification Exam

Allows the user to earn eTIPS certification by successfully completing the online certification exam.

Close
Establishment employees who use TIPS benefit immediately by reducing risk and creating a safer, more responsible work environment. TIPS training can:
  • Reduce exposure to alcohol liability lawsuits
  • Prevent property damage
  • Reduce penalties for alcohol violations
  • Lower insurance premiums
  • Ensure compliance with laws & regulations

Close

Frequently Asked Questions

How much does eTIPS cost?

The cost is $40 per person.

Can multiple people take eTIPS on the same computer at the same time?

No. eTIPS is intended as a single user course, so multiple people cannot take eTIPS at the same time on the same computer.

Can multiple people use the same computer to take eTIPS?

Yes. It is possible for different people to use the same computer to take eTIPS at different times. Each participant should completely log out of the system before the next participant attempts to register or log in on that computer.

How long do I have to complete the course?

Participants have 30 days from the time they register to complete the course. Within the 30-day window, participants can log out and log back in to return to where they left off. The only exception is the final certification exam at the end of the course. Participants MUST complete the certification exam in one sitting. After 30 days the course will be reset and all progress to that point will be lost.

How do I return to an eTIPS Course?

After you exit the course, you may return with the following instructions:
  1. Go to https://www.gettips.com/mobile/index.html#reg
  2. Click the Return to Course button.
  3. Enter your username (email address or full name) and password.
  4. Click the Login button.
  5. Follow the on-screen instructions to launch the course.

When I try to log in, I receive the error message: "The information you entered could not be validated." I know I entered my email address and password correctly. What happened?

First, ensure that the login information you entered is correct. Passwords are NOT case sensitive, but sometimes the capital letter O and zero (0) appear similar. Your login username is the email address used when you registered for the course. If your browser prepopulated any login information, manually enter the information again. Login information is often incorrectly prepopulated by your browser. If you continue to receive this error, call 800-438-8477, ext. 600 for assistance.

How can I review my certification after taking the class?

To view your certification records:
  1. Login using the URL: http://www.gettips.com/mobile/index.html#cert
    You will be sent directly to the Certifications page where you can expand the items listed to see details regarding your certification.
  2. Or, login using the URL: http://www.gettips.com/mobile/index.html
    Then select the Certifications icon to view your certification records.

How can I see my course completion certificate?

When you complete the course, a temporary certificate of completion is generated for you to view or print. To view or print your certificate of completion later:
  1. Go to https://www.gettips.com/mobile/index.html#docs
  2. Log in using your username (email address or full name) and password.
  3. Click the Login button.
  4. Select the Documents icon.
  5. Expand the Participant Documents section to display your completion certificate(s).
  6. Click the book icon to show the certificate in another browser window.

I just completed the course. When will I receive my certification card?

Please allow 7-10 business days.

I failed the course. What happens next?

You are entitled to one free retake of the course and certification exam. We will create a new registration for you and email you with instructions for accessing the course.

I had to leave the course or exam before finishing, or my computer stopped working. What happens next?

Simply log out, or close your internet browser windows. Your course progress should be automatically saved. To return to the course:
  1. Go to http://www.gettips.com/mobile/index.html#reg
  2. Enter your username (email address or full name) and password.
  3. Click the Login button.
  4. Click the name of the course to expand the section if it is not already expanded.
  5. Then, click the Take Class button.

Upon launching the course, I receive the error message: "Your Course is Open in Another Window."

This issue sometimes occurs if you lose internet connectivity while in the course. This issue usually resolves itself in about 20 minutes, so if this happens, log out and then relaunch the course after an appropriate amount of time has passed. If you still receive this message, or would like to have immediate access to the course, call 800-438-8477, ext. 600 for assistance.

I have lost all of my course progress. What do I do?

eTIPS courses are designed to continually store your progress. However, in rare cases, you might lose access and the course will reset. If this happens, call 800-438-8477, ext. 600 and we can usually restore your session progress. Be sure to recall the section of the course you were in and the last screen you viewed so that we can verify your progress.

My cursor disappeared from the screen, what should I do?

In some cases a slow or lagging network connection can cause the cursor to disappear. The cursor will usually return within a minute or two. If it does not, try refreshing your browser window. If that doesn't work, close your browser window and then follow the emailed instructions on how to return to your course. If you still experience issues, call 800-438-8477, ext. 600 for assistance.

I paid for my course but it is not listed in my TIPS Training Portal.

This happens when a user has multiple logins for our website. Log out, verify the username and password provided in the most recent email you received from us, and then try logging in again. Your course should be available. If you are still unable to find your course, call 800-438-8477, ext. 600 for assistance.

How long does the course take?

Depending on the user and the course jurisdiction, the course can take anywhere from 3 to 4 hours to complete. Users can log out and return to the course at any time before starting the exam. Upon returning, the course will resume from the point at which the user logged out. The exam must be taken in one sitting.

How do I order multiple eTIPS sessions?

We recommend purchasing eTIPS Pre-Paid Passports. eTIPS Pre-Paid Passports offer establishments, corporations, and organizations the flexibility of pre-ordering eTIPS registrations. For every passport purchased, we will send you a unique registration code with instructions on how to access the course. eTIPS Pre-Paid Passports offer:
  • an easy way to order several registrations using one payment
  • the ability to hand out pre-paid registrations to new employees as they are hired
  • a way to pay for your employees' registrations without having to provide them with your credit card
  • the ability to send certification cards to a centralized location.
Order eTIPS Pre-Paid Passports online, contact an Account Manager at 800-438-8477, or email Sales Department.

Do eTIPS Pre-Paid Passports expire?

Yes. Passports expire one year from the date of purchase.
Close
Back

eTIPS Off Premise 3.0

The Off Premise program is an online program addressing the sale of alcohol at grocery stores, liquor stores, convenience stores and package stores. Clerks learn strategies for preventing illegal alcohol sales to underage and/or intoxicated customers.

Language: English
Registration Fee: $40.00
Estimated time to complete: 3-4 hours
Provider: Health Communications, Inc.
Contact: Sales Department
Even when alcohol is sold "to go," you still may encounter alcohol-related problems. Clerks and Cashiers must be especially careful to avoid selling alcohol to underage or intoxicated customers and they usually have little time to assess the situation when making the sale. eTIPS Off Premise is an online certification program tailored for off premise establishments. It is a self-paced, web-based program designed for cashiers, clerks, and manager of grocery, convenience, and package stores. eTIPS Off Premise trains you on how to recognize when a customer is intoxicated or underage. In addition to preventing the illegal sale of alcohol, you will learn how to handle intoxicated customers and keep them from harming themselves and others. The intervention techniques reflect the short period of time you have to interact with a customer. Close
Grocery stores, liquor stores, gas stations, and convenience stores. Close
eTIPS Off Premise teaches your staff how to recognize when a customer is intoxicated or underage. In addition, eTIPS training allows sellers (cashiers) of alcohol to take the course when it is convenient for them. In addition to preventing the illegal sale of alcohol, store employees learn how to handle intoxicated customers and keep them from harming themselves and others. The intervention techniques reflect the short period of time a clerk has to interact with a customer. Through thought-provoking video clips, eTIPS challenges sellers to evaluate and re-evaluate the way they manage their customers. The flexibility of eTIPS makes it an ideal solution for employees and employers with busy schedules. Close
There are no prerequisites to take the course. However, this course is designed for owners, operators, managers, cashiers, clerks, human resources, safety and security, and any other employee of an establishment that sells alcohol that is consumed off the premises. Close
The course requires up to 3 hours of your time. The course does allow you to log-off and resume at a later time. However, the exam at the end of the course must be completed in one session.
  • A color display with at least 1024 x 768 pixels
  • Audio for use in viewing videos
  • At least a 56K Internet connection, much faster preferred
  • An HTML5 compliant browser - preferably scoring at least 290 or better on the test at https://html5test.com/. Internet Explorer 9.0 is adequate for Windows users, but a more recent version is preferable.
Close
eTIPS is an online program designed to teach participants to prevent intoxication, drunk driving and underage drinking among the people to whom they sell or serve alcohol. This program addresses concerns specific to restaurants, hotels, bars, nightclubs and other on-premise liquor license holders.

The topics covered in the program include:

Legal Information

Presents the legal responsibilities for servers of alcohol, explains the types of illegal sales, and provides extensive information about checking IDs and documenting incidents.

Assess Your Guest: Legal

Allows the user to apply the legal information to real-life scenarios through practical application exercises using short video scenes.

Alcohol Information

Describes how alcohol affects people, signs of intoxication to look for, and relevant information about alcohol that the server can use to serve more responsibly.

Assess Your Guest: Alcohol

Allows the user to apply the alcohol information to real-life scenarios through practical application exercises using short video scenes.

Intervention Information

Gives the user numerous guidelines for providing customer-friendly, responsible alcohol service. Frames the server's role in a three-step, easy-to-follow model.

Decide and Implement

Allows the user to apply the intervention information to real-life scenarios through practical application exercises using short video scenes.

Certification Exam

Allows the user to earn eTIPS certification by successfully completing the online certification exam.

Close
Clerks and Cashiers who use TIPS benefit immediately by reducing risk and creating a safer, more responsible work environment. TIPS training can:
  • Reduce exposure to alcohol liability lawsuits
  • Prevent property damage
  • Improve relations with your community
  • Lower insurance premiums
  • Ensure compliance with laws & regulations

Close

Frequently Asked Questions

How much does eTIPS cost?

The cost is $40 per person.

Can multiple people take eTIPS on the same computer at the same time?

No. eTIPS is intended as a single user course, so multiple people cannot take eTIPS at the same time on the same computer.

Can multiple people use the same computer to take eTIPS?

Yes. It is possible for different people to use the same computer to take eTIPS at different times. Each participant should completely log out of the system before the next participant attempts to register or log in on that computer.

How long do I have to complete the course?

Participants have 30 days from the time they register to complete the course. Within the 30-day window, participants can log out and log back in to return to where they left off. The only exception is the final certification exam at the end of the course. Participants MUST complete the certification exam in one sitting. After 30 days the course will be reset and all progress to that point will be lost.

How do I return to an eTIPS Course?

After you exit the course, you may return with the following instructions:
  1. Go to https://www.gettips.com/mobile/index.html#reg
  2. Click the Return to Course button.
  3. Enter your username (email address or full name) and password.
  4. Click the Login button.
  5. Follow the on-screen instructions to launch the course.

When I try to log in, I receive the error message: "The information you entered could not be validated." I know I entered my email address and password correctly. What happened?

First, ensure that the login information you entered is correct. Passwords are NOT case sensitive, but sometimes the capital letter O and zero (0) appear similar. Your login username is the email address used when you registered for the course. If your browser prepopulated any login information, manually enter the information again. Login information is often incorrectly prepopulated by your browser. If you continue to receive this error, call 800-438-8477, ext. 600 for assistance.

How can I review my certification after taking the class?

To view your certification records:
  1. Login using the URL: http://www.gettips.com/mobile/index.html#cert
    You will be sent directly to the Certifications page where you can expand the items listed to see details regarding your certification.
  2. Or, login using the URL: http://www.gettips.com/mobile/index.html
    Then select the Certifications icon to view your certification records.

How can I see my course completion certificate?

When you complete the course, a temporary certificate of completion is generated for you to view or print. To view or print your certificate of completion later:
  1. Go to https://www.gettips.com/mobile/index.html#docs
  2. Log in using your username (email address or full name) and password.
  3. Click the Login button.
  4. Select the Documents icon.
  5. Expand the Participant Documents section to display your completion certificate(s).
  6. Click the book icon to show the certificate in another browser window.

I just completed the course. When will I receive my certification card?

Please allow 7-10 business days.

I failed the course. What happens next?

You are entitled to one free retake of the course and certification exam. We will create a new registration for you and email you with instructions for accessing the course.

I had to leave the course or exam before finishing, or my computer stopped working. What happens next?

Simply log out, or close your internet browser windows. Your course progress should be automatically saved. To return to the course:
  1. Go to http://www.gettips.com/mobile/index.html#reg
  2. Enter your username (email address or full name) and password.
  3. Click the Login button.
  4. Click the name of the course to expand the section if it is not already expanded.
  5. Then, click the Take Class button.

Upon launching the course, I receive the error message: "Your Course is Open in Another Window."

This issue sometimes occurs if you lose internet connectivity while in the course. This issue usually resolves itself in about 20 minutes, so if this happens, log out and then relaunch the course after an appropriate amount of time has passed. If you still receive this message, or would like to have immediate access to the course, call 800-438-8477, ext. 600 for assistance.

I have lost all of my course progress. What do I do?

eTIPS courses are designed to continually store your progress. However, in rare cases, you might lose access and the course will reset. If this happens, call 800-438-8477, ext. 600 and we can usually restore your session progress. Be sure to recall the section of the course you were in and the last screen you viewed so that we can verify your progress.

My cursor disappeared from the screen, what should I do?

In some cases a slow or lagging network connection can cause the cursor to disappear. The cursor will usually return within a minute or two. If it does not, try refreshing your browser window. If that doesn't work, close your browser window and then follow the emailed instructions on how to return to your course. If you still experience issues, call 800-438-8477, ext. 600 for assistance.

I paid for my course but it is not listed in my TIPS Training Portal.

This happens when a user has multiple logins for our website. Log out, verify the username and password provided in the most recent email you received from us, and then try logging in again. Your course should be available. If you are still unable to find your course, call 800-438-8477, ext. 600 for assistance.

How long does the course take?

Depending on the user and the course jurisdiction, the course can take anywhere from 3 to 4 hours to complete. Users can log out and return to the course at any time before starting the exam. Upon returning, the course will resume from the point at which the user logged out. The exam must be taken in one sitting.

How do I order multiple eTIPS sessions?

We recommend purchasing eTIPS Pre-Paid Passports. eTIPS Pre-Paid Passports offer establishments, corporations, and organizations the flexibility of pre-ordering eTIPS registrations. For every passport purchased, we will send you a unique registration code with instructions on how to access the course. eTIPS Pre-Paid Passports offer:
  • an easy way to order several registrations using one payment
  • the ability to hand out pre-paid registrations to new employees as they are hired
  • a way to pay for your employees' registrations without having to provide them with your credit card
  • the ability to send certification cards to a centralized location.
Order eTIPS Pre-Paid Passports online, contact an Account Manager at 800-438-8477, or email Sales Department.

Do eTIPS Pre-Paid Passports expire?

Yes. Passports expire one year from the date of purchase.
Close
Back

eTIPS Gaming 3.0

The Gaming program is an online program designed for servers at casinos, riverboats and gambling halls. This program focuses on the issues presented by guests receiving complimentary cocktails while gambling, as well as guests staying on property.

Language: English
Registration Fee: $40.00
Estimated time to complete: 3-4 hours
Provider: Health Communications, Inc.
Contact: Sales Department
People often enjoy a special excitement when visiting casinos. They sometimes play it close to the edge, even though some bets are not worth taking. Within this arena, special challenges often arise -- drinkers may lose track with complimentary cocktails and, since they often stay on property and don't have to drive home, they may not moderate their own drinking behavior as they otherwise would. Close
Casinos, gaming halls, riverboats, and any other establishment where the stakes are high. Close
eTIPS Gaming teaches casino employees how to recognize when a guest is intoxicated or underage. In addition to preventing illegal alcohol sales, staff will learn how to handle patrons who have had too much and keep them from harming themselves and others. Through thought-provoking video clips, eTIPS challenges sellers to evaluate and re-evaluate the way they manage their customers. The flexibility of eTIPS makes it an ideal solution for employees and employers with busy schedules. Close
There are no prerequisites to take the course. Close
The course requires up to 3 hours of your time. The course does allow you to log-on and resume at a later time. However, the exam at the end of the course must be completed in one session.
  • A color display with at least 1024 x 768 pixels
  • Audio for use in viewing videos
  • At least a 56K Internet connection, much faster preferred
  • An HTML5 compliant browser - preferably scoring at least 290 or better on the test at https://html5test.com/. Internet Explorer 9.0 is adequate for Windows users, but a more recent version is preferable.
Close
eTIPS is an online program designed to teach participants to prevent intoxication, drunk driving and underage drinking among the people to whom they sell or serve alcohol. This program addresses concerns specific to restaurants, hotels, bars, nightclubs and other on-premise liquor license holders.

The topics covered in the program include:

Legal Information

Presents the legal responsibilities for servers of alcohol, explains the types of illegal sales, and provides extensive information about checking IDs and documenting incidents.

Assess Your Guest: Legal

Allows the user to apply the legal information to real-life scenarios through practical application exercises using short video scenes.

Alcohol Information

Describes how alcohol affects people, signs of intoxication to look for, and relevant information about alcohol that the server can use to serve more responsibly.

Assess Your Guest: Alcohol

Allows the user to apply the alcohol information to real-life scenarios through practical application exercises using short video scenes.

Intervention Information

Gives the user numerous guidelines for providing customer-friendly, responsible alcohol service. Frames the server's role in a three-step, easy-to-follow model.

Decide and Implement

Allows the user to apply the intervention information to real-life scenarios through practical application exercises using short video scenes.

Certification Exam

Allows the user to earn eTIPS certification by successfully completing the online certification exam.

Close
Casino employees who use TIPS benefit immediately by reducing risk and creating a safer, more responsible work environment. TIPS training can:
  • Reduce exposure to alcohol liability lawsuits
  • Prevent property damage
  • Reduce penalties for alcohol violations
  • Lower insurance premiums
  • Ensure compliance with laws & regulations

Close

Frequently Asked Questions

How much does eTIPS cost?

The cost is $40 per person.

Can multiple people take eTIPS on the same computer at the same time?

No. eTIPS is intended as a single user course, so multiple people cannot take eTIPS at the same time on the same computer.

Can multiple people use the same computer to take eTIPS?

Yes. It is possible for different people to use the same computer to take eTIPS at different times. Each participant should completely log out of the system before the next participant attempts to register or log in on that computer.

How long do I have to complete the course?

Participants have 30 days from the time they register to complete the course. Within the 30-day window, participants can log out and log back in to return to where they left off. The only exception is the final certification exam at the end of the course. Participants MUST complete the certification exam in one sitting. After 30 days the course will be reset and all progress to that point will be lost.

How do I return to an eTIPS Course?

After you exit the course, you may return with the following instructions:
  1. Go to https://www.gettips.com/mobile/index.html#reg
  2. Click the Return to Course button.
  3. Enter your username (email address or full name) and password.
  4. Click the Login button.
  5. Follow the on-screen instructions to launch the course.

When I try to log in, I receive the error message: "The information you entered could not be validated." I know I entered my email address and password correctly. What happened?

First, ensure that the login information you entered is correct. Passwords are NOT case sensitive, but sometimes the capital letter O and zero (0) appear similar. Your login username is the email address used when you registered for the course. If your browser prepopulated any login information, manually enter the information again. Login information is often incorrectly prepopulated by your browser. If you continue to receive this error, call 800-438-8477, ext. 600 for assistance.

How can I review my certification after taking the class?

To view your certification records:
  1. Login using the URL: http://www.gettips.com/mobile/index.html#cert
    You will be sent directly to the Certifications page where you can expand the items listed to see details regarding your certification.
  2. Or, login using the URL: http://www.gettips.com/mobile/index.html
    Then select the Certifications icon to view your certification records.

How can I see my course completion certificate?

When you complete the course, a temporary certificate of completion is generated for you to view or print. To view or print your certificate of completion later:
  1. Go to https://www.gettips.com/mobile/index.html#docs
  2. Log in using your username (email address or full name) and password.
  3. Click the Login button.
  4. Select the Documents icon.
  5. Expand the Participant Documents section to display your completion certificate(s).
  6. Click the book icon to show the certificate in another browser window.

I just completed the course. When will I receive my certification card?

Please allow 7-10 business days.

I failed the course. What happens next?

You are entitled to one free retake of the course and certification exam. We will create a new registration for you and email you with instructions for accessing the course.

I had to leave the course or exam before finishing, or my computer stopped working. What happens next?

Simply log out, or close your internet browser windows. Your course progress should be automatically saved. To return to the course:
  1. Go to http://www.gettips.com/mobile/index.html#reg
  2. Enter your username (email address or full name) and password.
  3. Click the Login button.
  4. Click the name of the course to expand the section if it is not already expanded.
  5. Then, click the Take Class button.

Upon launching the course, I receive the error message: "Your Course is Open in Another Window."

This issue sometimes occurs if you lose internet connectivity while in the course. This issue usually resolves itself in about 20 minutes, so if this happens, log out and then relaunch the course after an appropriate amount of time has passed. If you still receive this message, or would like to have immediate access to the course, call 800-438-8477, ext. 600 for assistance.

I have lost all of my course progress. What do I do?

eTIPS courses are designed to continually store your progress. However, in rare cases, you might lose access and the course will reset. If this happens, call 800-438-8477, ext. 600 and we can usually restore your session progress. Be sure to recall the section of the course you were in and the last screen you viewed so that we can verify your progress.

My cursor disappeared from the screen, what should I do?

In some cases a slow or lagging network connection can cause the cursor to disappear. The cursor will usually return within a minute or two. If it does not, try refreshing your browser window. If that doesn't work, close your browser window and then follow the emailed instructions on how to return to your course. If you still experience issues, call 800-438-8477, ext. 600 for assistance.

I paid for my course but it is not listed in my TIPS Training Portal.

This happens when a user has multiple logins for our website. Log out, verify the username and password provided in the most recent email you received from us, and then try logging in again. Your course should be available. If you are still unable to find your course, call 800-438-8477, ext. 600 for assistance.

How long does the course take?

Depending on the user and the course jurisdiction, the course can take anywhere from 3 to 4 hours to complete. Users can log out and return to the course at any time before starting the exam. Upon returning, the course will resume from the point at which the user logged out. The exam must be taken in one sitting.

How do I order multiple eTIPS sessions?

We recommend purchasing eTIPS Pre-Paid Passports. eTIPS Pre-Paid Passports offer establishments, corporations, and organizations the flexibility of pre-ordering eTIPS registrations. For every passport purchased, we will send you a unique registration code with instructions on how to access the course. eTIPS Pre-Paid Passports offer:
  • an easy way to order several registrations using one payment
  • the ability to hand out pre-paid registrations to new employees as they are hired
  • a way to pay for your employees' registrations without having to provide them with your credit card
  • the ability to send certification cards to a centralized location.
Order eTIPS Pre-Paid Passports online, contact an Account Manager at 800-438-8477, or email Sales Department.

Do eTIPS Pre-Paid Passports expire?

Yes. Passports expire one year from the date of purchase.
Close
Back

eTIPS Concessions 3.0

The Concessions program is an online program designed for sellers of alcohol at sports stadiums, civic / convention centers, arenas, festivals, concert halls, race tracks, community fund-raiser events, or other concession outlets where alcohol is consumed on site. Employees learn strategies for selling alcohol responsibly while providing the best possible customer service.

Language: English
Registration Fee: $40.00
Estimated time to complete: 3-4 hours
Provider: Health Communications, Inc.
Contact: Sales Department
Sporting events, concerts and fairs are family events, so a wholesome atmosphere is critical to success. Intoxicated people can disrupt that atmosphere and cause damage or injury to other patrons. Avoiding alcohol-related problems can be especially challenging within large venues, with the high volume of patrons and the limited time of interaction. Close
Stadiums, arenas, theaters, amusement parks, fairs, festivals -- any large venue where alcohol is consumed. Close
eTIPS Concessions empowers vendors to "make the right call," reducing the risk of alcohol-related incidents and ensuring fun and safety for all patrons. The program focuses on the alcohol-related challenges associated with large venues and takes into account the high volume of patrons and the limited time concessions staff have in which to interact with them. You will learn techniques to assess patrons in a short period of time and prevent alcohol sales to underage or intoxicated individuals. Through thought-provoking video clips, eTIPS challenges sellers to evaluate and re-evaluate the way they manage their customers. The flexibility of eTIPS makes it an ideal solution for employees and employers with busy schedules. Close
There are no prerequisites to take the course. Close
The course requires up to 3 hours of your time. The course does allow you to log-on and resume at a later time. However, the exam at the end of the course must be completed in one session.
  • A color display with at least 1024 x 768 pixels
  • Audio for use in viewing videos
  • At least a 56K Internet connection, much faster preferred
  • An HTML5 compliant browser - preferably scoring at least 290 or better on the test at https://html5test.com/. Internet Explorer 9.0 is adequate for Windows users, but a more recent version is preferable.
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eTIPS is an online program designed to teach participants to prevent intoxication, drunk driving and underage drinking among the people to whom they sell or serve alcohol. This program addresses concerns specific to restaurants, hotels, bars, nightclubs and other on-premise liquor license holders.

The topics covered in the program include:

Legal Information

Presents the legal responsibilities for servers of alcohol, explains the types of illegal sales, and provides extensive information about checking IDs and documenting incidents.

Assess Your Guest: Legal

Allows the user to apply the legal information to real-life scenarios through practical application exercises using short video scenes.

Alcohol Information

Describes how alcohol affects people, signs of intoxication to look for, and relevant information about alcohol that the server can use to serve more responsibly.

Assess Your Guest: Alcohol

Allows the user to apply the alcohol information to real-life scenarios through practical application exercises using short video scenes.

Intervention Information

Gives the user numerous guidelines for providing customer-friendly, responsible alcohol service. Frames the server's role in a three-step, easy-to-follow model.

Decide and Implement

Allows the user to apply the intervention information to real-life scenarios through practical application exercises using short video scenes.

Certification Exam

Allows the user to earn eTIPS certification by successfully completing the online certification exam.

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Employees who use TIPS benefit immediately by reducing risk and creating a safer, more responsible work environment. TIPS training can:
  • Reduce exposure to alcohol liability lawsuits
  • Prevent property damage
  • Improve relations with your community
  • Lower insurance premiums
  • Ensure compliance with laws & regulations

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Frequently Asked Questions

How much does eTIPS cost?

The cost is $40 per person.

Can multiple people take eTIPS on the same computer at the same time?

No. eTIPS is intended as a single user course, so multiple people cannot take eTIPS at the same time on the same computer.

Can multiple people use the same computer to take eTIPS?

Yes. It is possible for different people to use the same computer to take eTIPS at different times. Each participant should completely log out of the system before the next participant attempts to register or log in on that computer.

How long do I have to complete the course?

Participants have 30 days from the time they register to complete the course. Within the 30-day window, participants can log out and log back in to return to where they left off. The only exception is the final certification exam at the end of the course. Participants MUST complete the certification exam in one sitting. After 30 days the course will be reset and all progress to that point will be lost.

How do I return to an eTIPS Course?

After you exit the course, you may return with the following instructions:
  1. Go to https://www.gettips.com/mobile/index.html#reg
  2. Click the Return to Course button.
  3. Enter your username (email address or full name) and password.
  4. Click the Login button.
  5. Follow the on-screen instructions to launch the course.

When I try to log in, I receive the error message: "The information you entered could not be validated." I know I entered my email address and password correctly. What happened?

First, ensure that the login information you entered is correct. Passwords are NOT case sensitive, but sometimes the capital letter O and zero (0) appear similar. Your login username is the email address used when you registered for the course. If your browser prepopulated any login information, manually enter the information again. Login information is often incorrectly prepopulated by your browser. If you continue to receive this error, call 800-438-8477, ext. 600 for assistance.

How can I review my certification after taking the class?

To view your certification records:
  1. Login using the URL: http://www.gettips.com/mobile/index.html#cert
    You will be sent directly to the Certifications page where you can expand the items listed to see details regarding your certification.
  2. Or, login using the URL: http://www.gettips.com/mobile/index.html
    Then select the Certifications icon to view your certification records.

How can I see my course completion certificate?

When you complete the course, a temporary certificate of completion is generated for you to view or print. To view or print your certificate of completion later:
  1. Go to https://www.gettips.com/mobile/index.html#docs
  2. Log in using your username (email address or full name) and password.
  3. Click the Login button.
  4. Select the Documents icon.
  5. Expand the Participant Documents section to display your completion certificate(s).
  6. Click the book icon to show the certificate in another browser window.

I just completed the course. When will I receive my certification card?

Please allow 7-10 business days.

I failed the course. What happens next?

You are entitled to one free retake of the course and certification exam. We will create a new registration for you and email you with instructions for accessing the course.

I had to leave the course or exam before finishing, or my computer stopped working. What happens next?

Simply log out, or close your internet browser windows. Your course progress should be automatically saved. To return to the course:
  1. Go to http://www.gettips.com/mobile/index.html#reg
  2. Enter your username (email address or full name) and password.
  3. Click the Login button.
  4. Click the name of the course to expand the section if it is not already expanded.
  5. Then, click the Take Class button.

Upon launching the course, I receive the error message: "Your Course is Open in Another Window."

This issue sometimes occurs if you lose internet connectivity while in the course. This issue usually resolves itself in about 20 minutes, so if this happens, log out and then relaunch the course after an appropriate amount of time has passed. If you still receive this message, or would like to have immediate access to the course, call 800-438-8477, ext. 600 for assistance.

I have lost all of my course progress. What do I do?

eTIPS courses are designed to continually store your progress. However, in rare cases, you might lose access and the course will reset. If this happens, call 800-438-8477, ext. 600 and we can usually restore your session progress. Be sure to recall the section of the course you were in and the last screen you viewed so that we can verify your progress.

My cursor disappeared from the screen, what should I do?

In some cases a slow or lagging network connection can cause the cursor to disappear. The cursor will usually return within a minute or two. If it does not, try refreshing your browser window. If that doesn't work, close your browser window and then follow the emailed instructions on how to return to your course. If you still experience issues, call 800-438-8477, ext. 600 for assistance.

I paid for my course but it is not listed in my TIPS Training Portal.

This happens when a user has multiple logins for our website. Log out, verify the username and password provided in the most recent email you received from us, and then try logging in again. Your course should be available. If you are still unable to find your course, call 800-438-8477, ext. 600 for assistance.

How long does the course take?

Depending on the user and the course jurisdiction, the course can take anywhere from 3 to 4 hours to complete. Users can log out and return to the course at any time before starting the exam. Upon returning, the course will resume from the point at which the user logged out. The exam must be taken in one sitting.

How do I order multiple eTIPS sessions?

We recommend purchasing eTIPS Pre-Paid Passports. eTIPS Pre-Paid Passports offer establishments, corporations, and organizations the flexibility of pre-ordering eTIPS registrations. For every passport purchased, we will send you a unique registration code with instructions on how to access the course. eTIPS Pre-Paid Passports offer:
  • an easy way to order several registrations using one payment
  • the ability to hand out pre-paid registrations to new employees as they are hired
  • a way to pay for your employees' registrations without having to provide them with your credit card
  • the ability to send certification cards to a centralized location.
Order eTIPS Pre-Paid Passports online, contact an Account Manager at 800-438-8477, or email Sales Department.

Do eTIPS Pre-Paid Passports expire?

Yes. Passports expire one year from the date of purchase.
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Enter the information requested below in Your Access Credentials and click Proceed to review your registration and then enter your course. You can verify if your browser can successfully support our 3.0 courses with the HTML5 Test, or check to see if you can take our 2.0 courses with our eTIPS 2.0 System Check. Please visit Comparing eTIPS 2.0 and 3.0 Courses to learn about the difference between our 2.0 and 3.0 courses.

If you have any questions, please contact our Sales Department.

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The following address determines the regulations covered by the course taught, and where your card will be mailed. Enter the address where you are employed.


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The following information is required to comply with state and local regulations, or employer requirements regarding this training. This information will not be supplied to anyone other than regulatory officials and/or your employer.

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